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Frequently asked questions

Helpful answers about products, orders and delivery.

Questions and answers

Card, bank transfer and USSD payment through Paystack will be available at checkout once payment setup is complete. We will show the available options before an order is placed.

We deliver across the zones listed on our delivery page. If your area is not listed, contact us before ordering so we can confirm the available option.

Estimated timelines vary by delivery zone and are listed beside each zone on the delivery page. The timeline begins after payment is confirmed.

You can request a return or exchange within 7 days of delivery when the item is unused, in its original condition, and returned with its tags and packaging. See the returns page for the full process.

Order updates are sent using the contact details provided at checkout. You can also reach us with your order number for help.

Orders will be confirmed after online payment. Contact us if you need help completing payment or want to confirm delivery options for your area.

Still not sure?

Send us the product name and your question before ordering.

FAQ | Girly Essentials